Intercontinental De La Ville Roma - ローマ

ロケーションとホテルの雰囲気はとても良かったです。朝少し早く着いたのに、（無料で）チェックインさせて頂きました。

苦情としては言いませんでしたが、エキストラベッドが室内にずっと置いている状態でした。本来室内にあるべきチェアーが外の廊下に置きっぱなし、隣のルームサービスの食事がドア前に置きっぱなしでした・・・　５つ星としては、残念なところです・・・

スペイン広場から直ぐなので買い物観光には便利でした。ホテルの人も親切で快適でした

ホテルのスタッフが大変親切。

ホテルで２日目にグラスとトイレットペーパーが補充されてなかったので、電話で頼んだら、チェックアウト時に１８ユーロ加算されていました。サービス代にしては高すぎます。インターネットWifiも３０分１２ﾕｰﾛと割高。１泊２万くらいの部屋に泊まったのですが、それにしては・・・せまくて普通の部屋でした。またスペイン階段をスーツケースを持って登るのはきつかったです。タクシーを使ったほうがいいでしょう。年寄では登れません。

ショッピングには最適です。

トイレの故障が大変、不便でした。

Value for money was extremely poor. Especially that hotel was not transparent about charging a 300 euro cacellation fee. This certainly not a5 star hotel

Location

Absence of hot water at 7:00 in the morning

The room was fabulous. It's location is about halfway to anything you want to do or see.

I don't feel the bellmen/concierge were friendly to those who did not speak Italian.

location

Hotel room is very small and dated. They charge for everything they can think of, no complimentary water was offered and this was to me quite unacceptable for a supposedly reputable hotel like this. Also, upon check-in, they tried to put me in a small dingy room at the back of a courtyard that resembles a chambermaid's lodge and told me all rooms are full. I only get a new room with better condition after I threaten to leave the hotel. Not a very pleasant experience altogether.

A-I liked the location for the Hotel was so close from the shopping area and Spanish steps B-The Concierge Services were wonderful

When i booked my room i read there are coffee machine and slippers.But when i came to the hotel there were'n any things....3 times i asked the reception to get the coffee machine ....About the Slippers i got it after two days of using the room

Helping staff, excellent location, reasonable price

The location, the comfort and the service of the hotel

location and its price and they join me into priority club loyality program

Front desk staff were absolutely charming and extremely helpful with bookings of restaurants and train tickets. The view from the roof terrace is breathtaking and beats other nearby hotels such as the Eden and Intercontinental hands down. The deluxe room was beautifully furnished and in terms of location, the hotel is perfectly located 10 minutes from the Spanish Steps. One of the nicest places I have stayed in Italy.

We are back again for our 7th time , why ! the hotel Villa is in a great location and has that old charm look and feel about it , as you would expect when in Roma , most of all we have found the staff very helpfull and friendly , the hotel very clean and comfortable through out , along with great service on that roof top bar , all the things you would expect from a 5 star hotel , keep it up as we are back next year .

No complaints , but you cannot please all , as some people will always find faults .

location

the policy of using tha fridge( if you replace any thing , you will be charged) no free wi fi in the room